Arena Info

Assisted Listening Devices

Assisted Listening Devices (ALD) are available free of charge at the Box Office for most events. You will be asked to leave your credit card or photo identification as a deposit for the device. A central FM transmitter services all seating areas. Arrangements can be made in advance by calling the SMG Administrative Office, (585) 454-5335.

ATMs

Advantage Federal Credit Union ATMs are available in the following locations: Street Level adjacent to the Adpro Team Store Upper Atrium Lobby behind Section 114.

Backstage Passes

Backstage passes are not available through the Blue Cross Arena.

Bags

To further ensure the safety of our guests, backpacks will no longer be permitted inside the Arena. Only personal bags, such as medical and/or diaper bags and purses, will be permitted in the venue. All personal bags must be inspected upon entry. Bags should be soft-sided and must completely fit under your seat without blocking the aisle. Backpacks, coolers, duffel bags and briefcases are strictly prohibited. The safety of our guests and staff remains a top priority.

Blue Cross Arena Luxury Suites

The Suite Level at Blue Cross Arena contains 25 private luxury suites offering exclusive accommodations and an intimate atmosphere perfect for entertaining business associates, clients, friends, or family. Features of the Suite Level include: a private concourse, concierge and in-suite dining services, superior views of on-ice action and events. A luxury suite inside of Blue Cross Arena offers the best in both entertainment and business development.  Whether you are treating employees to a Rochester Americans hockey game or entertaining business associates or customers at a world-class concert, Blue Cross Arena suites offer a private venue to do both.

For more information on pricing for events or all-event suite leasing options please contact Sr. Director of Business Development, Chad Buck at (585) 286-9951 or chad.buck@amerks.com.

Box Office

Business hours are Monday through Friday from 11:00a.m. to 3:00p.m. On event days, business hours are 11:00a.m. through the end of the intermission. For your convenience, Blue Cross Arena's Box Office has Nine (9) ticket windows available in the lobby located to the right as you enter the arena.

Camera Policy

The camera policies are as follows:

Rochester Amerk/Knighthawk games: Flash photography is permitted. Guests may use cameras (including digital) provided they do not obstruct the view of other patrons. In addition, guests and their cameras cannot block aisles or access-ways. Tri-Pods are NOT permitted.

Guests may only take photos from their seats, and are not permitted to stand next to the glass. Video cameras are permitted during youth hockey only. Only credentialed media are permitted to use approved areas, such as the platforms and glass cut outs. For questions regarding camera policies for other Blue Cross Arena events, please call Administrative office at (585) 454-5335.

Concerts/Events: The policy varies from show to show. Video/audio recorders are prohibited. If cameras are permitted, they are usually limited to 35mm, disposable or digital cameras. No cameras with large/detachable lenses.

Concerts/Events

For information regarding upcoming events at Blue Cross Arena please visit the EVENTS section of our website.  For tickets and seating information for events at Blue Cross Arena please contact Ticketmaster.com or toll free at 1-800-745-3000.

To find out if a certain concert/event is coming to the arena please continue to check our website as it is updated as soon as any information is confirmed.

 

Concessions Available

There is a wide range of traditional and specialty food offerings in convenient locations for our guests' enjoyment. All concession stands are wheelchair accessible.

Outside food/drink are not allowed in Blue Cross Arena. However, there are a wide variety of food and drink options available to guest once inside.

Currency

Concessions stands at Blue Cross Arena will accept Canadian cash with a 25% discount.

Doors

The opening times vary according to the nature of the event and preference of the promoter/artist. Typically times are as follows:

Regular season games for all sports- doors open 1 hour prior to the game time.

Concerts/Other Events generally have a full open 1-1 hour prior to show start time depending on the event.

Drinking Fountains

Drinking fountains are located in the concourse and are wheelchair accessible.

Duplicate Seat Policy

Blue Cross Arena is not responsible for lost or stolen tickets. If tickets are lost, or stolen, please contact the Administrative office at (585) 454-5335.

Elevators

Elevators are available for our Suite holders and patrons who require assistance. These elevators are located in the main lobby and on the Riverside concourse. The elevators stop at all Levels, including the walkway tunnel to the Civic Center Garage. If you need assistance in locating the elevators, Arena representatives are available. All elevators are accessible to guests using wheelchairs, and each elevator is equipped with Braille signs and audible tones.

Emergency Exits

Emergency exits are located throughout the Blue Cross Arena and are clearly marked in red. Arena representatives have been instructed and trained to assist you in evacuating the premises. In case of emergencies, please follow instructions given by the staff.

Employment Opportunities

Employment opportunities can be found by clicking here.

Escalator

Escalator is located in the main lobby and will take you to the main concourse for easy access to seating and food courts.

First Aid

If you require first aid, please contact the nearest arena representative.

Guest Services

For all Amerk and Knighthawk games, Guest Services is located on the main concourse behind Section 114. Guest Services opens one hour prior to the event and will remain open until after intermission.

Group Sales Information

Enjoy AHL hockey, NLL lacrosse, and family shows at Blue Cross Arena with your family, friends, co-workers, or organization. Your group can witness exciting AHL action and enjoy big savings on your choice of events. It is never too early to place your group ticket order. To place an order or to receive more information, call (585) 454-5335.

Handicapped Accessibility

Under separate headings: Elevators, Escalators, Service Animals, Wheelchair Information and Wheelchair Accessible Seating.

Ice Rental

We do not do straightforward ice rental, however, there are opportunities for teams to get ice time through the Rochester Amerks group sales department. If you are interested you can contact the Amerks office, (585) 454-5335.

Inclement Weather Policy

There may be instances when inclement weather affects events. Tickets will not be refunded for any event held as scheduled. In the rare event of a cancellation or postponement, Blue Cross Arena will announce policies and procedures at that time.

Lost and Found

You may claim lost items or turn in found items at SMG Administrative office, located on the ground floor on Exchange Boulevard. If you have misplaced something, please feel free to contact the SMG Administrative office at (585) 454-5335.

National Anthem Auditions

If you are interested in singing the National Anthem at an Amerks game, please send a demo package (CD, photo and resume) to:
Rochester Amerks
c/o Director of Game Presentation
Blue Cross Arena
One War Memorial Square
Rochester, NY 14614

Parking Information

Parking is available in the several ramp garages and surface lots surrounding the Arena. Parking for guests with disabilities is available throughout the surrounding garages and parking lots. The Civic Center parking ramp has parking spaces for guests with disabilities with tunnel access to the arena and easy access to elevators.

Party Deck

The Party Deck is located at ice level in the Blue Cross Arena. The Party Deck features an exclusive setting for special occasions such as sales meetings, birthdays, holidays, parties, or reunions. The Party Deck experience also offers meal and beverage packages, a personal attendant and a great view of the action. For more information please call (585) 454-5335.

Prohibited Items

Blue Cross Arena reserves the right to deny entry to any person or persons that are in possession of an item(s) that Blue Cross Arena management deems inappropriate. These items may be surrendered for the opportunity for entry to Blue Cross Arena.  Items not permitted inside Blue Cross Arena include, but are not limited to, the following:

  • ANIMALS (except service animals)
  • AEROSOL CANS
  • ALCOHOLIC BEVERAGES
  • BACKPACKS
  • CHAINS
  • DRONES
  • EXPLOSIVES
  • FIREARMS
  • FOOD OR BEVERAGE FROM OUTSIDE
  • FUEL
  • FRISBEES/BEACH BALLS
  • HAZARDOUS CHEMICALS
  • ILLEGAL DRUGS
  • LASER PENS
  • RAZOR TYPE BLADES
  • SELF-DEFENSE SPRAY
  • SELFIE STICKS
  • STUDDED JEWELRY
  • WEAPONS OF ANY KIND

Other prohibited items may vary depending on event. These items may include cameras or video / audio recording devices.

Public Transportation

The Arena is conveniently located on RTS bus routes. Check route schedules at www.rgrta.com.

Refund/Exchange Policy

There are no refunds or exchanges on tickets purchased for events at Blue Cross Arena.

Restrooms

Restrooms are located throughout the concourses. Restrooms are wheelchair accessible and have baby-changing tables. In addition, wheelchair accessible family restrooms are available behind Sections 111 and 117.

Service Animals

Service animals are welcomed at Blue Cross Arena. Please notify your ticket administrator at the time of purchase so that you may reserve an aisle seat if available.

Smoking Policy

As per Monroe County and New York State Law, smoking is prohibited anywhere in Blue Cross Arena. Violators are subject to possible ejection from the Arena. A smoking area is available for all sporting events including Amerks, Razorshark, and Knighthawk games.

The Adpro Team Store

The Adpro Team Store, located in the main lobby, offers a selection of Rochester Americans merchandise, including jerseys, T-shirts, hats, sweatshirts, jackets, and much more for both adult, youth, and infants. The store is open Monday through Friday 11:00 AM to 3:00 PM, and during home games.

Ticket Scalpers/Brokers

"Scalpers" and ticket brokers are not recognized ticketing agents of Blue Cross Arena. If you purchase lost or stolen tickets from a non-authorized agent, you risk being removed from the seats you are in upon the presentation of a replacement ticket by the legal ticket holder.

Ticketmaster is the sole ticket provider of the Blue Cross Arena. We strongly encourage all patrons to purchase their tickets via Ticketmaster.com or the Blue Cross Arena Box Office.

Third-party ticketing providers (i.e. StubHub, Vivid Seats, Seat Geek) are not affiliated at the Blue Cross Arena and any tickets purchased through these providers is at the customer’s own risk. The Blue Cross Arena will be unable to assist in re-printing any tickets purchased through a third-party ticketing provider.

We urge everyone to purchase tickets at the Blue Cross Arena Box Office or charge by phone at (800) 745-3000 and online at www.ticketmaster.com.

Wheelchair Information

Wheelchair Entrances
For the convenience of our patrons who use wheelchairs, all entrances in the Blue Cross Arena are wheelchair accessible.

Seating - Wheelchair Accessible
Wheelchair accessible seats are available on all Levels of the Blue Cross Arena.

Companion seats are also available for each reserved seat. All seats for guests with limited mobility have been selected to allow convenient entry and exit as well as for accessibility to restrooms and concession stands. To arrange seating for a group with special needs please call the Administrative office at (585) 454-5335.

Will Call

If you would like to leave tickets for your guests, please contact the Box Office. Will Call is located at the ticket windows in the main lobby.

2018-2019 New Building Policies

Arena History

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Box Office Hours
Mon-Fri 11am-3pm
Sat 10am-2pm
Sun 12pm Event Days Only
Event Days Open until One Hour after Event Begins

Closed -
Thanksgiving Day, Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Memorial Day and Labor Day

The box office will be open if there is an event.