Assisted Listening Devices
Assisted Listening Devices (ALD) are available free of charge at the Box Office for most events. You will be asked to leave your credit card or photo identification as a deposit for the device. A central FM transmitter services all seating areas. Arrangements can be made in advance by calling the SMG Administrative Office, (585)758-5300.
ATMs are available in the following locations: Street Level adjacent to the The Zone Team Store Upper Atrium Lobby behind Section 114 East and West Food Courts behind Sections 107 and 123.
Backstage passes are not available through the Blue Cross Arena.
To further ensure the safety of our guests, backpacks will no longer be permitted inside the Arena. All smaller bags and purses will be subject to a search upon entry of the Arena. We thank you for your patience and understanding. The safety of our guests and staf remains a top priority.
Business hours are Monday through Friday from 11:00a.m. to 3:00p.m. On event days, business hours are 11:00a.m. through the end of the intermission. For your convenience, Blue Cross Arena's Box Office has Nine (9) ticket windows available in the lobby located to the right as you enter the arena.
The camera policies are as follows:
Rochester Amerk/Knighthawk games: Flash photography is permitted. Guests may use cameras (including digital) provided they do not obstruct the view of other patrons. In addition, guests and their cameras cannot block aisles or access-ways. Tri-Pods are NOT permitted.
Guests may only take photos from their seats, and are not permitted to stand next to the glass. Video cameras are permitted during youth hockey only. Only credentialed media are permitted to use approved areas, such as the platforms and glass cut outs. For questions regarding camera policies for other Blue Cross Arena events, please call Administrative office at (585) 758-5300.
Concerts/Events: The policy varies from show to show. Video/audio recorders are prohibited. If cameras are permitted, they are usually limited to 35mm, disposable or digital cameras. The camera policy for individual shows will be posted with the event information approximately 1 week prior to the show.
For information regarding upcoming events at Blue Cross Arena, you can call the Event Hotline at 585-758-5300 or click on the link below. For tickets and seating information for events at Blue Cross Arena please contact Ticketmaster.com or toll free at 1-800-745-3000.
To find out if a certain concert/event is coming to the arena please continue to check our website as it is updated as soon as any information is confirmed.
To get the inside scoop when the media does, sign up to become an arena insider. Sign up for the Blue Cross Backstage Pass to receive a free e-mail newsletter, giving you all the details on the hottest upcoming events, as well as pre-sale passwords and other cool prizes.
There is a wide range of traditional and specialty food offerings in convenient locations for our guests' enjoyment. All concession stands are wheelchair accessible.
Outside food/drink are not allowed in Blue Cross Arena. However, there are a wide variety of food and drink options available to guest once inside.
We do accept Canadian currency at our Concessions.
The opening times vary according to the nature of the event and preference of the promoter/artist. Typically times are as follows:
Regular season games for all sports- doors open 1 hour prior to the game time.
Concerts/Events generally have a full open 1-1 hour prior to show start time depending on the event.
Drinking fountains are located in the concourse and are wheelchair accessible.
Duplicate Seat Policy
Blue Cross Arena is not responsible for lost or stolen tickets. If tickets are lost, or stolen, please contact the Administrative office at (585) 758-5300.
Elevators are available for our Suite holders and handicapped patrons. These elevators are located in the main lobby and on the Riverside concourse. The elevators stop at all Levels, including the walkway tunnel to the Civic Center Garage. If you need assistance in locating the elevators, Arena representatives are available. All elevators are accessible to guests using wheelchairs, and each elevator is equipped with Braille signs and audible tones.
Emergency exits are located throughout the Blue Cross Arena and are clearly marked in red. Arena representatives have been instructed and trained to assist you in evacuating the premises. In case of emergencies, please follow instructions given by the staff.
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Escalator is located in the main lobby and will take you to the main concourse for easy access to seating and food courts.
If you require first aid, Monroe Medical is located behind Section 117.
For all Amerk and Knighthawk games, Guest Services is located on the main concourse behind Section 114. Guest Services opens one hour prior to the event and will remain open until after intermission.
Group Sales Information
Enjoy AHL hockey, NLL lacrosse, and family shows at Blue Cross Arena with your family, friends, co-workers, or organization. Your group can witness exciting AHL action and enjoy big savings on your choice of events. It is never too early to place your group ticket order. To place an order or to receive more information, call (585) 758-5300.
Under separate headings: Elevators, Escalators, Service Animals, Wheelchair Information and Wheelchair Accessible Seating.
We do not do straightforward ice rental, however, there are opportunities for teams to get ice time through the Rochester Amerks group sales department. If you are interested you can contact the Amerks office, (585) 454-5335.
Inclement Weather Policy
There may be instances when inclement weather affects events. Tickets will not be refunded for any event held as scheduled. In the rare event of a cancellation or postponement, Blue Cross Arena will announce policies and procedures at that time.
Lost and Found
You may claim lost items or turn in found items at SMG Administrative office, located on the ground floor on Exchange Boulevard. If you have misplaced something, please feel free to contact the SMG Administrative office at (585) 758-5300.
The Suite Level at Blue Cross Arena contains 25 private luxury suites offering exclusive accommodations and an intimate atmosphere perfect for entertaining business associates, clients, friends, or family. Features of the Suite Level include: a private concourse, concierge and in-suite dining services, and superior views of on-ice action. For more information please contact Vice President of Ticketing and Suites, Adam Winslow at (585) 454-5335, firstname.lastname@example.org.
National Anthem Auditions
If you are interested in singing the National Anthem at an Amerks or Knighthawks game, please send a demo package (CD, photo and resume) to:
Parking is available in the several ramp garages and surface lots surrounding the Arena. Parking for guests with disabilities is available throughout the surrounding garages and parking lots. The Civic Center parking ramp has parking spaces for guests with disabilities with tunnel access to the arena and easy access to elevators.
The Party Deck is located at ice level in the Blue Cross Arena. The Party Deck features an exclusive setting for special occasions such as sales meetings, birthdays, holidays, parties, or reunions. The Party Deck experience also offers meal and beverage packages, a personal attendant, an optional wet bar upgrade, and a great view of the action. For more information please call (585) 454-5335.
The Arena is conveniently located on RTS bus routes. Check route schedules at www.rgrta.com.
There are no refunds or exchanges on tickets purchased for events at Blue Cross Arena.
Restrooms are located throughout the concourses. Restrooms are wheelchair accessible and have baby-changing tables. In addition, wheelchair accessible unisex restrooms are available behind Sections 111 and 117.
The Zone Team Store
The Zone, located in the main lobby, offers the worlds largest selection of Rochester Amerks merchandise, including jerseys, T-shirts, hats, sweatshirts, jackets, and much more for both adult, youth, and infants. The Zone also carries merchandise from the Rochester Knighthawks Lacrosse Team. The store is open Monday through Friday 11:00 AM to 3:00 PM, and during home games.
Service animals are welcomed at Blue Cross Arena. Please notify your ticket administrator at the time of purchase so that you may reserve an aisle seat if available.
As per Monroe County and New York State Law, smoking is prohibited anywhere in Blue Cross Arena. Violators are subject to possible ejection from the Arena. A smoking area is available for all sporting events including Amerks, Razorshark, and Knighthawk games.
"Scalpers" and ticket brokers are not recognized ticketing agents of Blue Cross Arena. If you purchase lost or stolen tickets from a non-authorized agent, you risk being removed from the seats you are in upon the presentation of a replacement ticket by the legal ticket holder.
We urge everyone to purchase tickets at the Blue Cross Arena Box Office or through Ticketmaster locations including participating Wal Marts, House of Guitars, Auditorium Theater or charge by phone at (800) 745-3000 and on-line at www.ticketmaster.com.
Seating - Wheelchair Accessible
Companion seats are also available for each reserved seat. All seats for guests with limited mobility have been selected to allow convenient entry and exit as well as for accessibility to restrooms and concession stands. To arrange seating for a group with special needs please call the Administrative office at (585) 758-5300.
If you would like to leave tickets for your guests, please contact the Box Office. Will Call is located at the ticket windows in the main lobby.
Box Office Hours
The box office will be open if there is an event.